Location: Dewsbury & District Hospital, Halifax Road, Dewsbury, West Yorkshire, WF13 4HS
Type: Permanent, Full-time, Flexible working
Salary (£): £24,071 to £25,674 a year
About The Mid Yorkshire Teaching NHS Trust
The Mid Yorkshire Teaching NHS Trust provides care to over a million people in Wakefield and Kirklees. They offer services in homes, community settings, and across their three hospital sites (Pontefract, Dewsbury, and Pinderfields). They’re dedicated to excellence, innovation, and research. They prioritize investing in their workforce’s teaching and development. Their values center on caring, improvement, respect, and high standards. They actively listen and learn to make Mid Yorkshire an exceptional place to work and receive care. They value diversity and inclusion, creating a welcoming space for everyone, regardless of background. They’re proud of their staff networks, which offer invaluable guidance and support.
Job details:
Benefits
- Competitive salary and benefits package – investing in you.
- Join a friendly, motivated, and supportive team – be part of something special.
- Make a real difference in a dynamic healthcare environment – your work matters.
- Opportunities for professional development and training – grow your IT skills.
- Flexible working options – balance work and personal life.
- Contribute to the ongoing improvement of IT services – shape the future of healthcare IT.
Requirements:
They are looking for a friendly, motivated, and enthusiastic individual to join their Digital Services team. You should be passionate about providing outstanding customer service and IT support. Previous Service Desk experience is a plus, as is an ITIL certification, but a strong work ethic, a positive attitude, and a desire to learn are just as valuable.
- 3 GCSEs at grade C or above (including English and Maths) or an equivalent are required.
- An NVQ3 or HNC (or equivalent) in a PC/desktop support discipline is essential.
- ECDL (or equivalent knowledge) is also required.
- Experience working in a fast-paced, customer-facing service environment is a must.
- Experience with Windows and Mac operating systems is essential.
- Excellent organizational, time management, and prioritization skills are key.
- You should be adaptable and flexible regarding working hours.
Salary Details:
£24,071 to £25,674 a year
About the Role:
As a Digital Service Desk Analyst, you’ll be providing first-line IT support to staff across the Trust. You’ll handle inquiries via phone, email, and remotely, troubleshooting issues and ensuring a high standard of service. This is a full-time position (Monday to Friday, 8:00 am – 10:00 pm), offering a fantastic opportunity to work with a supportive team and contribute to the smooth running of a vital healthcare organization.
Key Responsibilities:
- Provide first-line IT support (phone, email, remote).
- Interpret, investigate, and resolve IT inquiries efficiently.
- Support various technologies (desktops, laptops, mobiles, printers, phones).
- Troubleshoot software applications and corporate systems.
- Record, monitor, and maintain incidents and service requests.
- Restore normal service quickly and efficiently.
- Train users to resolve issues remotely.
- Escalate complex issues to relevant teams.
- Provide excellent customer service.
- Create and maintain knowledgebase documentation.
- Manage and maintain the asset database.
- Assist with equipment moves (occasionally).
- Adhere to the Trust’s Digital Technology Security Policy.
- Participate in staff training and attend meetings.
- Demonstrate the Trust’s core values and behaviors.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship:
Applications from job seekers who need a Skilled Worker Sponsorship are welcomed. You will be considered the same way with other applicants during the selection process. Please find all information regarding UK Visas and Immigration on: https://www.gov.uk/government/organisations/uk-visas-and-immigration.
Equal Opportunity Statement:
The Mid Yorkshire Teaching NHS Trust embraces diversity and inclusivity. They actively seek applications from all individuals, irrespective of their background or personal circumstances, striving to create a fair and equitable workplace for everyone.
Employer Details:
- Company Name: The Mid Yorkshire Teaching NHS Trust
- Address: Dewsbury & District Hospital, Halifax Road, Dewsbury, West Yorkshire, WF13 4HS
- Contact: Adam Murray, Digital Service Desk Manager (adam.murray4@nhs.net)
- Website: https://www.midyorks.nhs.uk/
Locate Dewsbury and District Hospital on Google map 📍
Reference Number: C9377-DS0151
How To Apply:
Think you’re the person for the job? If you are ready to get started on a truly rewarding career, apply now.
