Location: Yeovil District Hospital, Higher Kingston, Yeovil, Somerset, BA21 4AT
Type: Permanent, Part-time (20.5 hours bi-weekly)
Salary (£): £24,071 per annum, pro rata
About Somerset NHS Foundation Trust
Somerset NHS Foundation Trust is more than just a workplace; they are a community of dedicated professionals committed to providing outstanding care. They offer their employees a wide array of perks, including flexible working, a generous annual leave allowance, and real opportunities for career growth. You’ll also get access to the Blue Light Card and other NHS discounts. Plus, living in Somerset means you can enjoy beautiful countryside and coastlines, with easy access to vibrant cities like Bristol, Bath, and Exeter. It’s the perfect blend of rural charm and city excitement!
Job details:
Benefits
- Flexible Working: Enjoy a work schedule that fits your life.
- Great Location: Experience the beauty of Somerset with easy city access.
- NHS Perks: Benefit from the NHS pension scheme, Blue Light Card discounts, and more.
- Career Growth: Develop your skills and advance your career within a supportive environment
Requirements:
- GCSEs (or equivalent), including English and Maths.
- Relevant vocational qualification equivalent to Microsoft Office MOST, ECDL, or similar.
- City & Guilds/NVQ Level 2 or equivalent experience (willingness to complete Level 3 within a reasonable timeframe).
- NVQ in Customer Service or equivalent experience.
- Experience providing customer-focused service and using Microsoft Office packages.
- Excellent communication skills, including handling distressed individuals.
- Demonstrable comfort with IT systems and willingness to learn.
- Strong organizational skills and a flexible approach to work.
Are you a natural communicator who thrives in a fast-paced environment? If you are looking for a role where you can make a real difference and help people, this could be the perfect fit.
Salary Details:
£24,071 per annum, pro rata for 20.5 hours per week (worked on alternating weeks).
About the Role:
This isn’t your typical telephonist role. You will be the voice of Yeovil District Hospital, answering and directing calls, responding to emergencies, and providing vital support to staff, patients, and visitors. You’ll also manage the main reception and car park intercom out of hours. This role is perfect for someone who enjoys a diverse workload and making a difference in a healthcare setting. This position involves working alternating weeks, allowing for a good work-life balance. You’ll primarily be covering evenings, nights, and a Saturday shift every other week. The team is supportive and dedicated to providing top-notch service.
Key Responsibilities:
- Operating the hospital switchboard, answering calls promptly and courteously, and directing them to the right departments or personnel.
- Responding to emergency calls, following established procedures, and contacting the appropriate emergency teams. Your quick thinking and calm demeanor will be essential in critical situations.
- Managing out-of-hours payments, storing valuables, and providing reception duties. Your attention to detail and security awareness will be vital.
- Locating on-call staff to address urgent issues, ensuring a timely response to problems.
- Following established procedures for fire alarms, major incidents, and emergencies.
- Communicating effectively with a diverse range of individuals, including distressed or anxious callers. Your empathy and communication skills will help create a positive experience, even in challenging situations.
- Allocating accommodation and issuing keys using the Trust’s booking system.
- Informing relevant staff about medical gas shortages, fire alarms, and other alerts.
- Processing payments for parking, accommodation, and prescription charges, demonstrating accuracy and attention to detail.
- Assisting with car park inquiries and managing the car park assistance call system.
- Issuing keys to authorized personnel, maintaining accurate records.
- Supporting the training and development of new colleagues.
- Ensuring clear communication and timely action for all alarms and faults 24/7.
- Maintaining records of actions taken during major incidents.
- Supporting the Estates and Facilities Management (EFM) helpdesk by reporting faults and assisting the EFM admin team.
- Booking contract taxis and maintaining records.
Disclosure and Barring Service Check:
This position requires a DBS check.
Equal Opportunity Statement:
Somerset NHS Foundation Trust is an inclusive employer welcoming applications from all backgrounds.
Employer Details:
- Company Name: Somerset NHS Foundation Trust
- Address: Yeovil District Hospital, Higher Kingston, Yeovil, Somerset, BA21 4AT
- Contact: Gary Starrs (Hiring Manager), gary.starrs@Somersetft.nhs.uk, 01935383459
Locate Yeovil District Hospital on Google map 📍
Reference Number: 184-OL-PU-1288
How To Apply:
Think you’re the person for the job? If you are ready to get started on a truly rewarding career, apply now.
