Location: Canada
About Coursera:
Coursera, founded in 2012 by Stanford Computer Science professors Andrew Ng and Daphne Koller, is a leading online learning platform committed to providing universal access to high-quality education. With 142 million registered learners worldwide, Coursera collaborates with over 325 esteemed university and industry partners to offer a diverse range of courses, certifications, and degree programs. As a remote-first company and a B Corp since February 2021, Coursera is dedicated to fostering global diversity and accessibility in education.
Job Overview:
Coursera’s IT Department seeks a motivated IT Support Specialist Intern to assist in ensuring the optimal technical working environment for their growing team. This internal support role demands versatility, attention to detail, and strong troubleshooting skills. The intern will handle IT requests, including break/fix issues, SaaS administration, asset management, and user onboarding & offboarding, contributing to various IT projects.
Responsibilities:
- Provide global IT support for 1500+ systems, predominantly Mac, addressing client queries, technical issues, and system problems.
- Manage IT requests, including help with general IT support, deep troubleshooting, A/V needs, project management, and resolving internal IT support queries.
- Conduct New Hire training on company IT platforms, troubleshoot configuration issues, and provide technical assistance to level II team members.
- Manage hardware asset lifecycle and support SaaS asset management, including auditing and access retrieval.
- Create and maintain knowledge content to promote self-service support and improve processes.
Basic Qualifications:
- 2+ years of IT or Desktop Support / System Administration experience with a focus on customer service.
- Proficiency in configuring & troubleshooting Mac OS & Windows 10 and higher.
- Familiarity with IT tools and SaaS applications, including Google Suite, JAMF, Zoom, ServiceNow, Microsoft Office, Slack, and Okta.
- Excellent communication skills for technical and non-technical audiences.
Preferred Qualifications:
- Experience with systems/network skills, JAMF, Workspace One, ServiceNow, Global Protect, and Okta.
- Previous experience in providing training or documenting training guides for non-technical users.
How to Apply:
Interested candidates can explore courses on Coursera related to IT support and technology careers. For more information visit the Coursera website
- Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths
- Google IT Support Professional Certificate
- Bachelor of Information Technology from Illinois State
Equal Opportunity Employer:
Coursera is an Equal Employment Opportunity Employer and values diversity in the workplace. They welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, disability, or veteran status.
Accommodations:
Individuals with disabilities requiring accommodations to complete the application process can contact Coursera at accommodations@coursera.org.
Privacy Notice:
For California Candidates, please review the CCPA Applicant Notice, and for Global Candidates, please review the GDPR Recruitment Notice available on the Coursera website.
Note: This is a remote internship opportunity. Candidates must have eligible working rights and compatible timezone overlap with the team for seamless collaboration. All interviews and onboarding processes are conducted virtually.
