Microsoft recently notified customers of a delay in repairing four undersea cables that went offline on Thursday afternoon. Meanwhile, the company has redirected traffic to restore functionality to its cloud platforms in South Africa.
This delay follows a significant outage near Abidjan in Côte d’Ivoire, which affected the West Africa Cable System (WACS), the Africa Coast to Europe (ACE), MainOne, and SAT–3 cables. The exact cause of the disruption remains unclear.
WIOCC, a key player in African undersea cables since the launch of EASSy in 2010, is focusing on transferring affected clients to other subsea systems it operates, such as EASSy and Equiano.
Telkom’s Openserve division also confirmed cable failures but couldn’t provide further details.
Despite Microsoft’s assurance of mitigation, delays in repairing the West Africa fibre cables have hindered resolution efforts. Additionally, ongoing cable cuts in the Red Sea are impacting East Africa’s network capacity.
However, Microsoft notes improvements in the region’s overall network health and the restoration of many Azure services to normal levels. Users may already notice significant improvements.
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